Shipping Policy
At Motion EduStore, we are committed to delivering your products in a timely and secure manner. This Shipping Policy outlines the terms and conditions related to the delivery of physical products (books) purchased from our website https://motionedustore.com/.
1. Shipping Method
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All physical products are shipped via Shiprocket, our trusted logistics partner.
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We deliver across India to all serviceable pin codes covered by Shiprocket's courier network.
2. Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Time
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Metro Cities: 3–5 business days
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Non-Metro & Remote Areas: 5–8 business days
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Please note that delivery times may vary due to factors beyond our control (e.g., courier delays, weather conditions, local restrictions).
4. Shipping Charges
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Shipping charges (if applicable) will be calculated at checkout based on your delivery location and order weight.
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From time to time, we may offer free shipping as part of promotional offers.
5. Tracking Your Order
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Once your order is dispatched, you will receive a tracking link via email/SMS to monitor the delivery status in real-time.
6. Delivery Attempts
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The courier partner will make up to 2 delivery attempts.
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If the order is not successfully delivered, it will be returned to us, and re-shipping charges may apply.
7. Damaged or Lost Packages
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If you receive a damaged package, please do not accept the delivery and inform us immediately at [your support email].
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In case of lost shipments, we will initiate an investigation with Shiprocket and arrange a replacement or refund as per our policy.